If the driver tries to call dispatch and the call will not go through (for example, dispatch is handling an emergency) the driver can send an instant message to the dispatcher.

Since Skype maintains an instant message history for all users, dispatch can field these messages and respond to them as needed.

A Group Instant Messaging also allows dispatch to send messages or special instructions, etc to the one driver, a set of drivers or all drivers while engaged in a voice call with the driver.

Quick Response or "Canned" Messages

The Mobile Unit Instant Message module includes a "Quick Response" button that displays a set of pre-configured messages or responses the driver can select from to eliminate typing. There is no limit on the number of messages/responses that can be added to this list. For example, typical questions as well as responses (Yes, No) can be added to the list.

Press the "Quick Response" to display the message/response list.